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WoneAssistant

Legal

Accessibility Statement

Our commitment to making woneassistant.com usable by everyone, what we have verified so far, where we know it falls short, and how to tell us about a barrier.

Version:
2.0
Effective:
11 November 2026
Last updated:
11 November 2026
On this page (6 sections)
  1. 1. Our commitment
  2. 2. What we have verified
  3. 3. Known limitations
  4. 4. Standards and law
  5. 5. Feedback and requests
  6. 6. Review

1. Our commitment

1.1

We want everyone, including people who use screen readers, keyboards, voice control, magnification or who have cognitive or motor differences, to be able to read about WoneAssistant and get in touch. We design and build this website to meet WCAG 2.2 level AA and we treat accessibility defects as bugs to fix, not as optional polish.

1.2

This statement covers the marketing website at woneassistant.com, including the legal documents. The signed-in WoneAssistant application is a separate product with its own accessibility work and is not covered by the verification described here. Our product is used for telephony, and we also care that the experiences it creates for callers, such as voice menus and assistants, are usable by people with disabilities.

2. What we have verified

At the date of this statement, the following are verified for the website:

  • Lighthouse accessibility audit: 100 out of 100 on every page audited, including the home page, product, solutions, pricing, trust and contact pages. New legal pages are added to the same audit.
  • Layout checks at four screen widths from 1440 to 390 pixels with no horizontal scrolling and no content cut off.
  • A “skip to content” link, a logical heading structure with one main heading per page, landmarks for navigation, main content and footer, and labelled form fields.
  • A visible keyboard focus indicator, and navigation menus that work with a keyboard.
  • Colour contrast that meets AA for text, and text that does not rely on colour alone to convey meaning.
  • Reduced-motion support: animations are switched off for visitors who ask their device to reduce motion.
  • Descriptive link text and text alternatives for images that convey information.
  • Tables that stack into labelled blocks on small screens instead of scrolling sideways.

Notice

Automated testing has limits

Lighthouse checks only a portion of WCAG success criteria. A score of 100 means that the automated checks passed. It does not prove that every criterion is met, and manual review is still needed.

3. Known limitations

  • We have not commissioned an independent accessibility audit or user testing with people who use assistive technologies, and we have not published a conformance report (VPAT).
  • The contact form needs JavaScript. To reduce automated abuse it performs a short computation in your browser and checks that the form has been open for a few seconds before it will send. This can delay sending slightly and cannot be completed without JavaScript. If it does not work for you, tell us by any other route you can use and we will find a way to take your request.
  • Some decorative animation is used on page load for visitors who have not asked for reduced motion.
  • Some pages contain diagrams and product illustrations. Where they carry meaning the information is also in the surrounding text, but we may have missed cases.
  • Long legal documents are dense. Each has a key points summary and a contents list to help you find a section.

4. Standards and law

We use WCAG 2.2 level AA as our benchmark. Depending on where you are, accessibility laws may include the Americans with Disabilities Act in the United States, the Accessibility for Ontarians with Disabilities Act and the Accessible Canada Act in Canada, the Equality Act 2010 in the UK, and the European Accessibility Act in the EU. Which of them apply to us varies and depends on our size and activities. This statement is not a declaration of legal conformance with any of them.

5. Feedback and requests

5.1

If you find a barrier, or you need information from this website in another format such as plain text, large print or a read-out, use the contact form and tell us the page, what you were trying to do, the device and assistive technology if relevant, and how you would like to be contacted. We do not publish an email address.

5.2

We aim to acknowledge reports promptly and to tell you what we can do. If you are not satisfied with our response, you can contact the enforcement body for accessibility in your country.

6. Review

Accessibility is part of our release checks, and we re-run the audit when the website changes. This statement is reviewed whenever the website changes materially and at least once a year. More documents are listed in the Legal hub.

Version history

  1. Version 2.011 November 2026

    First publication.