Legal
Copyright and DMCA Notice and Takedown Policy
How we handle claims that content on or delivered through WoneAssistant infringes copyright: what a notice must contain, how to respond with a counter-notification, and what happens to repeat infringers.
- Version:
- 2.0
- Effective:
- 11 November 2026
- Last updated:
- 11 November 2026
1. Scope
This policy covers content on woneassistant.com and content that Customers store, publish or transmit using the Service, such as knowledge sources, files, messages and web chat content. Our own site content, software and brand are protected by copyright and trade mark law; see the Terms of Service.
It applies the notice and takedown process of the US Digital Millennium Copyright Act and is also our general process for infringement claims under other laws. Reports of other unlawful content or abuse of the Service go through the Acceptable Use Policy.
2. Designated agent
- “Where to send”
- Contact form with the topic set to copyright: submit a copyright notice.
- “Agent name”
- Copyright agent, WoneAssistant.
- “Copyright Office registration”
- To be published on registration. Until the designated agent record is registered with the US Copyright Office, send notices through the contact form above.
- “Postal address”
- To be published on registration.
3. Making a notice of infringement
To be effective under 17 U.S.C. 512(c)(3), a notice must be in writing and include all of these elements:
- A physical or electronic signature of a person authorised to act for the owner of the exclusive right that is allegedly infringed.
- Identification of the copyrighted work claimed to be infringed, or, if several works are on one site, a representative list.
- Identification of the material claimed to be infringing or the subject of infringing activity, and information reasonably sufficient for us to locate it, such as the page address or the account and item involved.
- Information reasonably sufficient for us to contact you, such as your name, postal address, telephone number and a way to reply through the form.
- A statement that you have a good faith belief that use of the material in the way complained of is not authorised by the copyright owner, its agent or the law.
- A statement that the information in the notice is accurate and, under penalty of perjury, that you are authorised to act for the owner of the exclusive right allegedly infringed.
Important
Notices must be truthful
Anyone who knowingly materially misrepresents that material is infringing, or that it was removed by mistake, may be liable for damages, including costs and legal fees, under 17 U.S.C. 512(f). Consider whether the use may be a fair use or otherwise lawful before you send a notice.
4. What we do on receiving a notice
If the notice appears complete, we act promptly to remove or disable access to the identified material and we take reasonable steps to tell the account holder, with a copy of the notice. We may ask you for more information. We may reject notices that are incomplete or abusive.
Where material is customer-controlled and not published by us, we will pass the notice to the Customer and may disable access to the specific item, not the whole account, while the matter is resolved. We may disclose notices to the account holder and, where the law requires, to others.
5. Counter-notification
If you believe material was removed because of a mistake or misidentification, you may send a counter-notification through the contact form that includes all of the following:
- Your physical or electronic signature.
- Identification of the material that was removed or disabled and where it appeared before removal.
- A statement, under penalty of perjury, that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification.
- Your name, address and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if outside the United States, any judicial district in which we may be found), and that you will accept service of process from the person who sent the notice or that person’s agent.
We will send the counter-notification to the complainant. Unless the complainant tells us within 10 to 14 business days that they have filed a court action seeking an order against you, we may restore the material.
6. Repeat infringer policy
We have adopted a policy of terminating, in appropriate circumstances, the accounts of users who are repeat infringers. We treat an account as a repeat infringer when valid notices have been received about it on more than one occasion and not resolved by a successful counter-notification, and we may terminate on a first notice where the infringement is egregious. We apply this policy consistently and keep records of notices.
7. Other jurisdictions
If you are outside the United States, send us your claim in the same way and describe the law you rely on. We will handle it under the process required where the work is protected or where the infringing activity occurs, as far as the law applies to us. Trade mark and other intellectual property complaints can also be sent through the form; please say what right you claim.
8. Contact
Copyright contact form. For other legal matters use the legal topic. See the Legal hub.
Version history
Version 2.011 November 2026
First publication.
