After-hours answering
Coverage for the hours your office is closed
Customers do not stop needing you at five o’clock. WoneAssistant answers outside business hours, helps with what it can, and makes sure what cannot wait reaches the right person.
Closed does not mean quiet
Evening and weekend calls are often the most motivated: someone has just had a problem, or has finally found time to enquire. A recorded greeting and a beep waste that moment.
Staffing a human answering line around the clock is expensive, and a traditional answering service reads from a script and knows nothing about your business.
How it works
How out-of-hours calls are handled
- Step 1
Bind the assistant to after hours
An assistant can be set as primary, as overflow, or specifically for after-hours calls on a number.
- Step 2
Answer with real information
Opening times, services, directions and common questions come from the knowledge you approve.
- Step 3
Separate urgent from routine
You decide what counts as urgent. Urgent calls follow your escalation path, routine ones become messages.
- Step 4
Start the day with a clean list
The morning list shows who called, why, and what each person was told.
In practice
Saturday evening
A customer calls at 8:15 pm asking whether you can take a same-week job.
The assistant answers from your service information, explains the booking process, and records the request with the customer’s preferred times.
Monday morning the request is first in the queue, already categorized as new work.
What you get
Capabilities behind this setup
After-hours assistant mode
Assign an assistant to take calls when the team is not available.
Weekday and holiday schedules
Time-of-day, weekday and holiday routing decides which path a call takes.
Answers grounded in your knowledge
Opening hours and service details come from information you approved.
Handoff to a person on call
Urgent matters reach a named contact with context attached.
Voicemail and notifications
Messages are stored and delivered to the people responsible.
Questions
Frequently asked
- Can it cover weekends and public holidays?
- Yes, that is the purpose of schedule-based routing: weekday, holiday and time-of-day rules decide when the assistant takes over.
- How does it know what is urgent?
- You define the escalation rules and the contacts. The assistant follows them and does not invent its own.
- Is the AI receptionist included in the plan?
- The AI receptionist is included in every edition. See plans and pricing for what each edition includes.
Security and AI disclosure details are on the trust page.
See this setup with your own calls.
Tell us your numbers, your hours and who should answer. We will walk through a configuration built for this scenario.