For home services and trades
Job calls answered while your hands are full on site
You cannot answer the phone from under a sink or up a ladder. WoneAssistant picks up, finds out what the job is, books or flags it, and sends the details to whoever is next in line.
Every missed call is a job someone else gets
People with a leak, a dead heater or a tripped board ring until someone answers. A trade that is hands-on all day loses most of the calls it receives, and the best ones come out of hours.
Taking the call is half the work. The address, access details and urgency need to reach the crew in a form they can use.
How it works
From a call to a job on the schedule
- Step 1
Capture the job
Problem, address, access notes and contact details collected in a short conversation.
- Step 2
Triage urgency
Leaks and outages follow your emergency path. Quotes and routine work become bookings.
- Step 3
Book or notify
A visit is placed in the calendar, or the on-call technician is contacted.
- Step 4
Keep the customer informed
A text or call confirms the arrangement.
In practice
A burst pipe at 6 pm
A homeowner calls in a panic. The assistant confirms the address, asks whether the water is isolated, and marks the job urgent.
It contacts the on-call plumber with the details while the caller is told what to expect.
A second caller wants a bathroom quote. That one is booked for Thursday and waits for the morning.
What you get
Capabilities behind this setup
AI receptionist on the business number
Answers day, night and weekend.
Schedule and holiday routing
Different handling for working hours and out-of-hours emergencies.
On-call handoff
Urgent jobs go to the technician on duty with context.
Job and quote booking
Appointments recorded in the calendar.
SMS confirmations
Text customers the booking details.
Call summaries
Each job call ends with a clear summary for the crew.
Questions
Frequently asked
- Can it tell an emergency from a normal job?
- It follows the urgency rules you define, such as burst pipes or no heating, and escalates accordingly.
- Does it work with my mobile phone?
- Yes. Calls can be forwarded from your existing number to WoneAssistant when busy or unanswered, and urgent jobs can be passed to your mobile.
- What does it cost?
- The AI receptionist is included in every edition, from the Individual edition upward. See plans and pricing for current prices.
Security and AI disclosure details are on the trust page.
See this setup with your own calls.
Tell us your numbers, your hours and who should answer. We will walk through a configuration built for this scenario.