For law firms and legal practices
Intake calls answered, and every matter routed to the right person
A first call to a law firm is often a person at a difficult moment. WoneAssistant answers professionally, gathers the facts your intake team needs, and routes the matter to the right lawyer without giving legal advice.
Lawyers are in court, in meetings, or on the phone
Prospective clients ring several firms in a row and instruct the first that responds with care. Time spent chargeable means few lawyers can answer every call themselves.
Confidentiality matters from the first sentence. Intake needs structure, and the assistant needs clear limits about what it may say.
How it works
How legal calls are handled
- Step 1
Screen by matter type
Existing client, new enquiry, opposing party or supplier. Each takes a different route.
- Step 2
Gather intake details
Name, contact details, matter type and urgency are collected for the intake team.
- Step 3
Route to the right fee earner
Calls and notes go to the lawyer or team responsible, with a summary.
- Step 4
Stay inside its limits
The assistant gives general firm information only. Legal advice is for lawyers.
In practice
A new enquiry during a hearing
A caller says they have received a notice about a tenancy dispute. The partner dealing with property is in court.
The assistant explains that it is an AI receptionist, takes the details, and books a call with the property team.
The note reaches the team with the facts in the caller’s own words, and nothing resembling advice was given.
What you get
Capabilities behind this setup
Professional AI reception
A calm, consistent first voice for the firm.
Relationship records
Contacts, matters and interaction history kept together, uncertain matches flagged.
Warm transfers to fee earners
Transfers to named lawyers or teams with context.
Per-tenant isolation
Firm data separated from every other organization.
Tamper-evident audit trail
A record of who did what, and when.
Appointments with the right lawyer
Consultations booked in the calendar.
Questions
Frequently asked
- Does the assistant give legal advice?
- No. It gathers intake details, answers general firm questions from approved information and routes the matter.
- How is client confidentiality protected?
- Tenant data is isolated at the database layer and encrypted under a per-tenant key. See the trust page for the full picture, including what we do not claim.
- Will a caller know it is an AI?
- Yes. Assistants identify as AI, and the disclosure rule is configurable for your jurisdiction.
Security and AI disclosure details are on the trust page.
See this setup with your own calls.
Tell us your numbers, your hours and who should answer. We will walk through a configuration built for this scenario.