Number porting
Keep the number customers already call
Your phone number is part of your brand. WoneAssistant lets you bring it with you, forward from it while the move completes, or provision new numbers where that makes more sense.
The number is why people hesitate to switch
Printed on vans, listed on directories, saved in thousands of phones: a business number is hard to change. The fear of downtime during a switch keeps many offices on systems they have outgrown.
Number availability, porting eligibility and forwarding rules vary by carrier and country, so a plain promise helps nobody. A clear process does.
How it works
Four ways to get your number onto the platform
- Step 1
Port in
Request a port of an eligible number from your current carrier and track it through to completion.
- Step 2
Forward while you wait
Redirect your existing line to WoneAssistant at once, always or when busy, unanswered or unavailable, as your carrier allows.
- Step 3
Provision new numbers
Take local, national or toll-free numbers for new departments or campaigns.
- Step 4
Bring your own carrier
Enterprise customers can connect approved providers through SIP trunking.
In practice
Switching without a quiet day
On day one, calls to the old number are forwarded to WoneAssistant. The assistant and the call flows are live immediately.
The port request is submitted in parallel, and customers keep dialing the same digits throughout.
When the losing carrier releases the number, the forward is removed and the number lives on the platform.
What you get
Capabilities behind this setup
Number porting
Bring an eligible existing number across to the platform.
Local, national and toll-free numbers
Provision numbers for departments and campaigns.
SIP trunking
Connect carriers where bring-your-own-carrier is required.
Call flows from day one
Route the number to extensions, queues or an assistant as soon as it arrives.
Questions
Frequently asked
- How long does a port take?
- It depends on the losing carrier and the country. We do not promise a fixed duration; forwarding keeps you answering while the port completes.
- Can every number be ported?
- No. Eligibility depends on the carrier and country. We confirm eligibility before you commit.
- Can I keep both old and new numbers?
- Yes. Multiple numbers per organization are supported, and several can share an assistant.
Security and AI disclosure details are on the trust page.
See this setup with your own calls.
Tell us your numbers, your hours and who should answer. We will walk through a configuration built for this scenario.