PBX replacement
Retire the phone closet without losing a feature
WoneAssistant is built to be the organization’s telephone system, not a second one beside it. Move numbers, extensions and call flows to the cloud, and gain assistants that answer alongside your people.
The old PBX is a risk with a maintenance contract
Aging hardware, a single administrator who knows the dial plan, and changes that need an engineer visit make a legacy PBX hard to live with. Every office move or reorganization becomes a project.
The usual cloud answer replaces one rigid system with another, then bolts AI on later through a separate vendor.
How it works
A migration path that does not strand callers
- Step 1
Map what you run today
Numbers, extensions, ring groups, menus and voicemail are listed and recreated as call flows.
- Step 2
Connect, then move
Hybrid arrangements are supported during migration, so the old and new systems can coexist until you are ready.
- Step 3
Test before cutover
A simulator lets you try a call flow end to end before any customer calls it.
- Step 4
Add assistants at your pace
Humans, AI or a mix can answer. Start with reception, extend later.
In practice
An office of forty
Reception, accounts and support each have an extension and a ring group, plus a welcome menu in front of them.
The flows are rebuilt in WoneAssistant and exercised in the simulator, then the main number is switched over.
The old closet is switched off after a quiet month. Nobody on the team needed to learn a new desk phone, because standard SIP devices keep working.
What you get
Capabilities behind this setup
Internal extensions
Extension numbering for employees on standard SIP devices.
Ring groups and overflow
Simultaneous ringing, sequential routing and failover.
Welcome menus and conversational IVR
Keypad menus, natural-language reception, or both.
Call flows and routing
A compiled dialplan you can simulate before it goes live.
SIP trunking
Connect trunks to carriers and sites.
Voicemail
Boxes and messages for people and departments.
Questions
Frequently asked
- Will our existing desk phones work?
- Standard SIP devices register to extensions. We do not ship browser or mobile softphones, so bring a SIP client if you want one.
- Can we keep our numbers?
- Yes, through number porting where eligible. See the number porting page for how that works.
- Do we have to use AI?
- No. The PBX works with human employees, AI assistants or a hybrid arrangement.
Security and AI disclosure details are on the trust page.
See this setup with your own calls.
Tell us your numbers, your hours and who should answer. We will walk through a configuration built for this scenario.