AI assistants
An assistant that represents your business—with a clear path to your people.
Use your business information to shape how WoneAssistant receives enquiries, answers routine questions, and connects customers to the right next step.
Common roles
Give every assistant a defined job.
Start with a clear purpose and the information needed to do it.
Reception
Welcome callers and identify the right destination.
Customer support
Address common questions and guide requests.
Sales enquiries
Help visitors find relevant information.
After-hours reception
Receive enquiries when your team is away.
Knowledge and configuration
Ground conversations in your business.
Configure the assistant's purpose, knowledge sources, tone, and channels. Review what it should answer and where it should defer.
Business information and team directories.
Connect your company information, services, policies, and team details.
Clear instructions and communication style.
Set the purpose, tone, and how the assistant responds.
Knowledge updates as your business changes.
Keep information current so responses stay accurate and relevant.
Handoffs
Make the handoff part of the design.
When a customer asks for a person—or the conversation needs human judgment—route the interaction to an appropriate team.
Define handoff conditions.
Set when the assistant should transfer to a person.
Choose the receiving team or queue.
Route to the right team, extension, or workflow.
Test the experience before publishing.
Try real conversations to make sure the handoff works as expected.
Manage and improve
Manage the assistant after launch.
Review conversations, maintain knowledge, and refine workflows. Your assistant should evolve with your organization.
Test voice and chat journeys.
See when it responds and refine the experience.
Review activity and outcomes.
Understand what it's handling and where to make changes.
Keep connected knowledge current.
Update information as your business changes.
What should your assistant take responsibility for?
Bring us one real customer journey. We'll show how an assistant and your team could handle it together.