Small businesses
Give your small business a coordinated front line.
Bring customer enquiries, business calling, and routine assistance into a setup your team can manage together.
How it works for small businesses
The enquiry should not depend on who happens to pick up.
Make it clear how customers reach the business and how your team responds.
One business entry point
Organize your business number and the welcome experience every caller receives.
Shared call handling
Route enquiries to the appropriate person, ring group, or queue — whoever is available.
Consistent information
Give an assistant the business details you approve, so answers stay accurate whoever calls.
A day in the life
Build around a typical working day.
A new customer asks about a service. An existing customer needs help. Someone calls after closing. Define the next step for each.
New enquiry
The assistant answers service questions and guides the caller to the right next step.
Existing customer
Support enquiries reach the right team member or a queue with clear ownership.
After hours
Callers hear your availability, and the assistant or voicemail captures the message.
Your organization workspace
Manage the setup without losing the overview.
Assign people, configure routing, maintain assistant information, and review activity from your organization workspace.
People and permissions.
Add team members and manage roles and access.
Calling and assistant configuration.
Set up your business number, call queues, and assistant details.
Usage and subscription visibility.
See activity and manage your subscription in one place.
Get started
Start with the jobs that matter most.
Discuss your people, calling needs, and recurring enquiries. Choose a practical first scope before adding complexity.
- 01
Who needs access?
Identify the team members who will handle enquiries.
- 02
How do customers contact you?
Consider your business number, hours, and call paths.
- 03
Which questions and call paths repeat?
List common enquiries to include in your assistant.
Let's make your customer front line work together.
See a WoneAssistant setup based on your business, not a generic feature tour.